Terms and Conditions
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", "You", "Customer", "End User" and "Your" refers to you, the person accessing this website and accepting the Company's terms and conditions. "The Company", "CTL", "Ourselves", "We" and "Us", refers to Canterbury Trellis Ltd. "Party", "Parties", or "Us", refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client's needs in respect of provision of the Company's stated services/products, in accordance with and subject to, prevailing New Zealand Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Terms Agreement
By placing an order from this site, or by phone, email or texting for any product by the client the client agrees to these terms and conditions. In using this website you are deemed to have read and agreed to the following terms and conditions:

Privacy Statement
Canterbury Trellis Ltd is committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offenses for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

All client information is confidential. We will not sell or share your personal information or email addresses to any third party. Emails sent by Canterbury Trellis Ltd will be in connection with the provision of agreed services and products, Canterbury Trellis Ltd reserved to right to a single yearly email to advise of promotions, any client or recipient has the right to unsubscribe from any such promotion. 

Exclusions and Limitations:
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, Canterbury Trellis Ltd:
  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or Canterbury Trellis Ltd literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.
Canterbury Trellis Ltd does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.


Cash, EFTPOS, Debit Cards and Bank Transfer are all acceptable methods of payment. Terms of payment are 50% deposit with the balance to be paid on completion of services or product. When goods are to be freighted then full payment including any freight charges are to be made before dispatch of goods. All goods remain the property of Canterbury Trellis Ltd until paid for in full. Monies that remains outstanding by the due date will incur late payment interest at the rate of 10% per month on the outstanding balance until such time as the balance is paid in full and final settlement. We reserve the right to seek recovery of any monies remaining unpaid within 7 days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed $5000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs.
Accounts: All trade and onseller accounts are strictly payment 20th of the month following the date of invoice.
Returned cheques will incur a $25 charge to cover banking fees and administrative costs. In an instance of a second Returned cheque we shall insist on future cash transactions only. Consequently, all orders and/or transactions and agreements entered into will cease with immediate effect until such time as any and all outstanding monies are recovered in full.  

Cancellation Policy
Cancellation of orders must be given within 48 hours of placement of order for product or services. Notification must be in writing, via email, mobile phone 'text message' or email, verbal cancellation will not be accepted. We reserve the right to levy up to $50 charge to cover any subsequent administrative expenses or setup costs. In the event that a service is deemed to have begun then the cost of materials or labour will also be added.

Warrantee & 
Refund Policy
Canterbury Trellis will repair, replace or refund at our discretion any faulty or substandard products supplied, however Canterbury Trellis Ltd will not under warrantee repair, replace or refund any product where that product has been incorrectly ordered, incorrect sizes supplied or modified by any third party without the written permission of Canterbury Trellis. Warrantee of products does not cover installation by any third party. In the event of faulty or substandard product it is the clients responsibility to advise and return the product (at the clients cost) to Canterbury Trellis to repair, replace or refund, any products rejected must returned in the same condition as when they left the factory.
CTL is not responsible for any damage to products by any courier or freight company, Claims for freight damage must be made directly to the freight company and within their claim period. Canterbury Trellis Ltd reserve the right to not supply products or services including any errors in pricing from the website quoting systems.
Product Warrantee: All new trellis is warrenteed for the life time of the timber (Pine 15 to 20 years as per CCA treatment guidelines & Macrocarpa 15 years). Workmanship on trellis and all other products is one year (12 months).

Due to several reasons such as differences in measuring devices (tape or laser measurers) between the client and our in house tools and/or the dryness/wetness of timber, there may be some slight variation in the final sizes of product by up to +-3mm. Oversize product (Trellis or fence panels larger then max standard size of 2400mm wide x 1800mm high may not be 100% accurate.

All written quotes are valid or 30 days unless otherwise stated. Quotes using the online ordering system are valid for 14 days
Timber Specifications
Trellis products framed with 35mm x 45mm (micro) capping is deemed as non-structural. Products that exceed 2.4mtr long in capping is void of warrantee and is supplied at buyer risk of warping. CTL Budget range of trellis products may contain small knots or blemishes in either or both the batten or framing.
While best efforts in timber grading is adherd to during production there may be some warping of timber. Macrocarpa products may develop fine cracks or splits as this is the nature of Macrocarpa timber. Products stained or painted in black or ebony may warp, distort or cup in full sun light due to heating of the timber & will not be covered under warrantee.

Availability & Time Frames
Unless otherwise stated, the services and products featured on this website are only available within New Zealand. All advertising is intended solely for the New Zealand market. Production & supply delivery times indecated on the website ordering system is an estimate only, for any fixed supply times the "required by" field must be supplied by the client, the client will then be advised if the clients required by time can be met. Supply times does not include staining or painting, nor does it include freight or delivery times or delays. Orders placed 4 to 6 weeks prior to Christmas may not be produced until the new year unless otherwise advised in writing. 
Canterbury Trellis Ltd does not warrant that the services or products supplied from this site or by phone email or texting will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.
You are solely responsible for evaluating the fitness for a particular purpose of any products. 

Bespoke and Special Orders
Bespoke, special or custom orders must be supplied with full technical details including all measurements, CAD or detailed plans. If "best fit" is requested or expected by the client or full plans or measurements are not provided then Canterbury Trellis Ltd will endeavor to provide the required product as per the clients description, however Canterbury Trellis do not guarantee or are to be held accountable for bespoke or custom products that are not exact shape, size or fit. Canterbury Trellis does not guarantee trellis products that are built with stainless steel staples, as batten separation may occur.

Seconds, Samples, Display Sale Items
Unless otherwise stated seconds, samples and display products are sold "as is, where is". New first grade items or products ordered during a sale, special offers or promotions generally include CTL's normal warrantee.

Log Files
We use IP addresses to analyse trends, administer the site, track user's movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

The Canterbury Trellis Ltd website [or ISP] may use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate partners may also use cookies.

Links from this website
We do not monitor or review the content of other party's websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by Canterbury Trellis Ltd and should not be regarded as the publisher of such opinions or material Canterbury Trellis Ltd is not responsible for the privacy practices, or content, of these sites.

Copyright Notic
e ©
Copyright and other relevant intellectual property rights exists on all website copy, images and photos, product names, designs and construction methods relating to Canterbury Trellis Ltd and its' full product range. In particular the following products and product names are the intellectual property and copyrighted to Canterbury Trellis Ltd:
NoView & NoView Trellis, Pine Signature Range & Macrocarpa Signature Range Fence Panels, Thick and Chunky Planters.

The Canterbury Trellis Ltd logo is a registered trademark of this Company in New Zealand and other countries. The brand names and specific services of Canterbury Trellis Ltd featured on this web site are also trademarked.

We have several different e-mail addresses for different queries. These, and other contact information, can be found on our Contact Us link on our website.

Force Majeure
Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavors to comply with the terms and conditions of any Agreement contained herein.

The laws of New Zealand govern these terms and conditions. By accessing this website and using our services/buying our products you consent to these terms and conditions and to the exclusive jurisdiction of the New Zealand courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes
The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms.
These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a purchase, order or agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.

© Canterbury Trellis Ltd 2013 All Rights Reserved